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Q: Which airports do you operate from?

A: We work out of from Colombo Airport and provide transfer services in the Srilanka

Q: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q:What areas do you cover?

A: We work out To & From Colombo Airport  and provide transfer services in the Srilanka

Q: What vehicles do you have?

A: The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Volkswagen cars. All cars are less than 4 years old and cleaned daily.

Q: Do infants count?

A: Yes. Infants are provided with baby seats if required but please specify this on the booking.

Q: Do you have to have an infant or baby or child or booster seat?

A: No, but please request a baby seat on the booking form should you require one.

Q: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q: Will I be charged if my flight is delayed?

A: No, we monitor flight times and arrive when you do.

Q: What happens if my flight is cancelled?

A: Contact us as soon as possible on our London number +442085180447 or Srilankan number on 0094775001270.We will have monitored the flight and as a result we will not have despatched a driver.

Q: Where do I meet my driver when I land?

A: The meeting point is detailed in our home page.

Q: What if I cannot locate my driver?

A: Call our 24hr support line on +442085180447 or 0094775001270,

Q: What if I miss my flight?

A: Contact us as soon as possible

Q: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. 

Q: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, If you wish to pay in advance while you are booking then you can pay through PayPal link or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Q: Do you charge extra for credit card bookings?

A: 5% Processing fee.

Q: Do I need to pay in advance?

A: No

Q: How early do I need to book my car?

A: The Company requests a minimum of 3 hours.

Q. Can I smoke in the car?

A. No. We operate a strict no smoking policy in all our vehicles

Q. Is gratuity included in the price?

A. No. It is at the passenger’s discretion

Q: What is your refund & cancellation policy?

A: Please visit our Terms & Condition Page.

Q: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.